Trading with ECF Statement

East Coast Fittings Limited (ECF) is a trade only manufacturer of quality fitted furniture, sliding doors and supplier of furniture components. ECF supplies Customers’ on the following basis.



Customer Services, East Coast Fittings Ltd, Auster House, Rearsby Business Park, Gaddesby Lane, Rearsby, Leicestershire, LE7 4YH.


01664 424288



Customer orders are subject solely to ECFs Standard Terms and Conditions to the exclusion of any other term and conditions offered by the Customer whether or not brought to the attention of ECF. ECFs Standard Terms and Conditions are available at


ECF is a trade only distributor.

Unless agreed in writing by an authorised ECF Accounts team member, Customers’ purchase Products and Services using an ECF approved credit account. Credit account Customers’ receive regular invoices with payment due on the last day of the month following the date of the invoice.

In the event of default in any payment by the Customer the Company shall be entitled without prejudice to any other right or remedy to cancel a Contract or suspend any further deliveries on any Contract or Contracts between ECF and the Customer without notice.

Applying for a Trade Account

To apply for an ECF Trade Account simply complete an ECF Trade Account Application Form that can be obtained from ECF’s website, the Customer’s Territory Sales Manager, contacting Customer Services on 01664 424244 or by emailing:

A completed and signed Trade Account Application Form along with a Customer’s company letterhead should be posted to Accounts Department (New Accounts), East Coast Fittings Ltd, Auster House, Rearsby Business Park, Gaddesby Lane, Rearsby, Leicestershire, LE7 4YH.


Any quotations provided by ECF are valid for 30 days from the Quotation Date.


ECF takes orders through the following methods:


ECFs eCommerce platform, accessible via offers 24 hours 7 days per week access to viewing Products/Services and with a Password the ability to view and order Products/Services as per Customer’s pricing agreements with ECF. Orders submitted by MyECF are subject to MyECF Terms and Conditions.

To apply for a MyECF User Password a Customer can complete the Request MyECF Password Form available at, contact the Customer’s Territory Sales Manager, call Customer Services on 03330 032 000 or email 



01664 424288 (We may require written confirmation of some orders)


01664 424243


To: Sales, East Coast Fittings Ltd, Auster House, Rearsby Business Park, Gaddesby Lane, Rearsby, Leicestershire, LE7 4YH

Once an order has been placed and processed ECF is unable to guarantee that amendments or cancellations are possible. ECF therefore does not bear responsibility for orders and items that cannot be altered or amended after this time.

Please note that all Door, Cabinet and Panel Product orders must be sent and confirmed in writing.

There is no minimum order value but the order value could influence the level of shipping charges. 


Shipping Service

Shipping Schedule

Typical Consignment Content

ECF Transport

ECF scheduled routes

  • Any ECF Door, Cabinet or Panel Product and associated Components ordered at the same time
  • Orders where component Products requires packaging larger than the Carrier service standard parcel size, weight, etc.


Carrier daily service

  • MyECF component only orders
  • Component orders (when ordered separately from ECF Door, Cabinet and/or Panel Products)

Customer Collection

By arrangement

  • Any

ECF may change the Shipping Service for an order, based upon ECF’s assessment of the consignment content, value, weight, Customer direction and product suitability for the originally chosen Shipping Service. The Customer may be notified of the Shipping Service change.


Shipping Service Levels

Fees for single orders >£100

Fees for single orders <£100

Order Cut Off Times (%)

ECF Transport - Standard UK mainland shipping schedule








Carrier - Standard Service (1-3 days) (*)



 Carrier Services:







Carrier - Guaranteed Next Day (Pre 12.00pm, Excluding Saturday) (*)



Carrier - Guaranteed Next Day (Pre 10:30am, Excluding Saturday) (*)



Carrier - Guaranteed Saturday Service (*)



Sottish Isles & Highlands, Northern Ireland, Eire



Carrier – Standard Service (Scottish Isles & Highlands - Two Days, Excluding Saturday)



Carrier – Standard Service (Northern Ireland – Two Days, Excluding Saturday)



Carrier – Standard Service (Republic of Ireland – Two Days, Excluding Saturday)



Channel Islands



Carrier – Standard Service (Channel Islands)







Customer collection - from the ECF Trade Counter at Rearsby Business Park, Gaddesby Lane, Rearsby. Leicestershire LE7 4YH by arrangement



One business hour before collection

All prices shown exclude VAT. FOC Free Of Charge. (*) UK Mainland only. (%) Excludes UK Bank and Public holidays, and ECF mandatory holidays. Orders placed after the cut off time will be processed as if placed on the next working day.

Carrier Service FAQs

Which Carrier Service is ECF using?

DPD Parcel Services (‘Carrier’). ECF reserves the right to change carrier.

What information does ECF share with the Carrier?

ECF will share the Customer name, telephone number, email address and delivery address with the Carrier so they can provide up to date shipping information about an order or the Customer if there are any unforeseen delays. The Customer agrees to receive information about their deliveries by text and/or email from the Carrier.

Customers may from time to time forward their Client’s personal data to ECF for the purposes of ECF delivering (only by agreement with ECF) Products ordered by the Customer directly to their Client. ECF will store and retain the supplied data as a delivery address against the respective Customer.

How do customers track the Carrier parcels?

A Customer will be sent a tracking number via email or SMS confirmation upon the dispatch of the Customer order by the Carrier. 

The Customer can track Carrier deliveries by downloading the free DPD app or using the “Track Your Delivery” button on the home page.

Can customers change delivery preferences?

Yes, access the DPD tracking service.

Can customers change delivery details

The Customer must ensure that the correct delivery details are recorded on their order. ECF can only send orders to the address that the Customer provides. Once the Customer has placed their order, ECF cannot change any delivery details.

If the Customer does not expect to be in on the morning of delivery – upon receipt of the Carrier’s email/text message confirming the delivery schedule the Customer can choose to “Change the delivery day” or “Upgrade my delivery”. Note additional charges may apply.

What happens if the Customer is not in when a delivery is made?

All deliveries will require a signature as proof of delivery, if there is no one present to sign for the Customer parcel, the Customer will be left a calling card from the Carrier’s driver. The Carrier may attempt delivery again the following day. If no one is in on the 2nd attempt, the parcel will be sent to a local pick up point for collection within 7 days. The Customer will receive an email or text message to let them know where they can collect their parcel and what ID is required to be presented at the time of collection.

It is the Customer’s responsibility to contact the Carrier to re-schedule a delivery for a convenient day when somebody will be available to sign for the Customer’s parcel.



Upon the delivery of Products it is expected that the Customer accepts responsibility to ensure the Products are thoroughly inspected before installation or within 7 working days from when the Products were delivered (whichever comes first).

  • Damages
    • Component Products (Delivered via Carrier):
      • Products should always be inspected for damage before the Customer signs for the Products from the Carrier’s representative. In any cases where the Customer suspects there is any damage to the package the Customer can refuse delivery (the Customer must state the reason) and have it returned back to ECF. 
      • It is the Customer's responsibility to check all Products for damage and to make a written note of any damage on the Carrier's paperwork before signing for acceptance of said Products. Once Products have been signed for ECF cannot accept any liability for damage since a clean signature invalidates any claim against the Carrier.
    • For Doors, Cabinets and Panel Products (Delivered via ECF Transport):
      • Products should always be inspected at arm’s length (0.5m) in natural daylight and typical of normal viewing and usage. Minor scratches, dents and inherent manufacturing or material flaws not conspicuous at that distance are considered normal and of satisfactory commercial quality and supply.
      • Damages to Products must be reported in writing to ECF Customer Services within the 7-day period with clear photographic imagery and before the products have been changed, altered or fitted in any way.
      • Manufacturing defects that may not have been noted during the initial 7-day inspection, are to be reported in writing to ECF Customer Services at the first opportunity within reasonable time and accompanied with clear photographic images.
  •         Discrepancies/Shortages
    • Customers should report any discrepancies/shortages to ECF Customer Services in writing within the 7-day period, with photographic evidence where necessary, otherwise no liability can be accepted. The packaging and contents should be retained for inspection.



  • For Component Products (Originally delivered via Carrier):
    • lf within seven days of delivery it is found that any Products purchased from ECF have been delivered incorrectly or faulty/damaged these may be returned within 21 days for exchange provided that the Products are returned to ECF in a resalable condition appropriately packed in their original condition including all wrapping and packaging, carriage paid and accompanied by a copy of the ECF returns note, sales invoice/correspondence with ECF in relation to the return. Note: ECF is unable to issue any refund or replacements until the original Products have been inspected.
    • Simple steps for returning Products to ECF:
      • Ensure the respective Delivery Note and Order Number is at hand.
      • Contact the ECF collections team on 01664 424288 or email
      • Follow the simple instructions given by the ECF customer advisor. ECF will confirm all instructions via email or fax.
      • It is advisable to use a returns shipping method that requires a signature upon delivery, since proof of sending will not constitute proof of receipt of any returned item.
  • For Component Products (Originally delivered via Carrier):
    • In the event a replacement product has to be sought, the following details must be included with the “Return”:
      • ECF Sales, delivery or invoice number.
      • Product code and/or description.
      • Reason for rejection.
      • Clear images of the reported issue. ECF is unable to consider a request without these.
    • ECF will endeavour to efficiently process and deliver the replacement Products as quickly as possible using ECF Transport.  Failure to provide the correct information and/or imagery may lead to unnecessary delays for which ECF cannot bear any responsibility.
    • Further notes:
      • At the discretion of the Company, ECF reserves the right to collect and inspect items prior to replacement Products being agreed.
      • Replacement Products are chargeable. Credit is issued upon the original invoice after inspection and approval of the original Products at ECF and within the boundaries of this policy.
      • Products are replaced like for like only. Replacement items ordered that differ from the original supply will be chargeable to the customer.
    • Collections:
      • A collection note will be issued which must be returned with the Products. All Products must have the fault clearly marked with a label and be returned within 21 days of authorisation. They will be also sufficiently packaged to avoid further damage during collection and transit.
      • Credit Notes will not be issued by ECF for the following:
        • Damaged Products (dented, worn, scratched, marked and abrasions) that have been altered other than original supply. This includes drilling for hinges and handles, cuts, scribes, fitting and alterations in any way, unless written authorization has been first sought and given by ECF.
        • Products deemed to be of normal commercial satisfactory quality and supply.
        • Products returned that differ to those on the collection note.
        • Products returned without a collection note, that are not packaged sufficiently or the area of rejection isn’t clearly marked.
        • Replacement items returned unused.
  • For Unwanted Products
    • ECF does NOT accept the return of any non-stocked (Door, Cabinet and Panel Products are non-stocked Products and treated as special order Products) unwanted Products. Wrongly or over ordered items are non-returnable.
    • If within 7 days of delivery the Customer finds they have over ordered/stocked with any stocked items, ECF at its sole discretion may accept the return of warehouse stocked component items.
    • If accepted by ECF a credit note will be raised on inspection of the returned Products on condition that the following criteria have been met:
      • The Products were purchased from ECF and exceed a net value of £25.00.
      • The Products are returned safely and securely wrapped in a resalable condition appropriately packed in their original unopened and undamaged packaging with no marks.
      • A copy of the Collection & Returns note (supplied by ECF) is attached to the packaging.
      • Products must be returned to ECF, at the Customers cost, within 21 days of authorisation.
      • It is advisable to use a returns shipping method that requires a signature upon delivery, since proof of sending will not constitute proof of receipt of any returned item. Note: A 30% restocking and handling fee will apply and be deducted from the credit note issued.
  • ECF Territory Sales Managers are NOT permitted to accept Products for return
  • Products received back without authorisation will be refused.
  • ECF accepts no further liability for consequential losses, including costs associated with the re-fitting of any Component, Door, Cabinets or Panel Product replacements.


ECF invoices are generated as shown in the table below. 

Shipping Service

Shipping Schedule

Typical Consignment Content

ECF Transport

ECF scheduled routes

Upon receipt of a signed Proof of Delivery (POD) from the respective ECF driver – an invoice will be generated next business day and forwarded to the Customer.


Carrier daily service

Upon confirmation that an item has been dispatched from ECF premises by a Carrier an invoice will be generated on the next batch invoice process. This can either be the same day of dispatch or the next business day, depending upon timing of Carrier pickup.

Please note – this means that some invoices will arrive electronically with a Customer before the physical product arrives via the Carrier.

Customer Collection

By arrangement

Upon receipt of a signed Proof of Delivery (POD) from the respective ECF driver – an invoice will be generated next business day and forwarded to the Customer.

Unless agreed in writing ECF will forward invoices to an email address advised by the Customer.


ECF will accept payments by BACS, cheque and credit/debit card.


Account Name:

East Coast Fittings Limited


HSBC, New Street, Birmingham

Sort Code:


Account Number:




The ECF Trade Account Number should be used as the payment reference on all BACS payments.


Cheques should be made payable to East Coast Fittings Limited and forwarded to the Accounts Department, East Coast Fittings Limited, Auster House, Rearsby Business Park, Gaddesby Lane Rearsby, Leicestershire, LE7 4YH. 

Please indicate on the back of a cheque the ECF Trade Account Number and respective ECF Invoice Number/s to which the payment relates.

Credit/ Debit Card

ECF accepts VISA Credit/Debit cards, Mastercard Credit/Debit cards and Maestro card payments. ECF does not accept payments by American Express.

Contact Accounts Department on 01664 424288 to make payment.

Please email remittance advice to or fax to 01664 424764.

Trouble Paying Invoice/s

ECF understands and will exercise its statutory rights to interest and compensation for debt recovery under late payment legislation if ECF is not paid according to agreed credit terms.

If a Customer is having trouble meeting their payments, please contact Accounts on 01664 424288 or email . ECF is easy to talk to, and the last thing ECF wants to do is to leave Customers’ without any service.


Trading With ECF/Version 2.0 – Published 4/01/2022. Valid for orders commencing 4/1/2022 @ 08:00